Every piece of information you share with Synbet is kept with the highest level of security. This page explains what data we collect, why we collect it, and what rights you have.
How Synbet keeps your information fully protected
Every data transfer is wrapped in bank-grade encryption. It is technically impossible for anyone to intercept, read, or alter your information in transit.
Your personal information is stored on firewall-protected servers, accessible only to authorized staff and only when necessary.
Synbet never sells your personal information to advertisers or third parties. Information may only be shared when required by legal obligation.
Synbet never sees or stores your bKash or Nagad PIN or password. Payments are processed entirely through the respective provider's gateway.
You may request deletion of your data at any time. Synbet will fulfill the request unless a legal obligation requires us to retain it.
You can choose which types of cookies to allow. All cookies except essential ones are entirely optional.
By creating an account or using the Synbet platform, you agree to this Privacy Policy. If you have any questions, please reach out to our support team.
Synbet collects user information in several ways. The details are outlined below:
Information you provide directly during registration and account management:
| Data Type | Example | Required? |
|---|---|---|
| Identity information | Full name, date of birth | Yes |
| Contact Information | Phone number, email address | Yes |
| Payment Information | BKash/Nagad number | Yes |
| KYC Documents | NID, passport copy | During Verification |
| Address | Division, district, upazila | Optional |
When you browse Synbet, certain technical information is collected automatically:
This technical information is used primarily to ensure platform security and improve the user experience — not to serve advertisements.
Synbet uses your information for the following purposes:
Synbet never shares your data with third parties for marketing purposes. If you no longer wish to receive promotional communications from Synbet, you can opt out from your account settings.
All data stored on Synbet servers is protected with AES-256 encryption. TLS 1.3 is used for all data in transit. Passwords are never stored in plain text — only salted hashes are kept.
Synbet's servers are hosted in internationally certified data centers with 24/7 monitoring, firewalls, and intrusion detection systems. Physical access to the servers is controlled through biometric security.
Synbet employees only have access to the information they need to perform their specific duties. All staff receive privacy training and are contractually bound to protect user data.
All data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years as required by legal obligations.
Synbet may share your information with third parties in the following specific circumstances:
| Third parties | What Is Shared | Reason |
|---|---|---|
| Payment Providers (bKash/Nagad) | Transaction amount, reference number | To process payments |
| KYC verification services | Identity document details | To verify your identity |
| Game providers | User ID (anonymized) | To operate games |
| Law Enforcement Agencies | Relevant Information | To comply with legal orders |
Synbet does not share your personal data with any third parties beyond those listed above. Your information is never sold to advertisers, data brokers, or marketing companies — not ever.
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent Synbet from functioning properly.
Synbet does not currently use third-party advertising tracking cookies such as Facebook Pixel or Google AdSense.
Synbet believes every user should have full control over their own data. To that end, we guarantee the following rights:
Synbet may request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information at any time.
You can request the deletion of your data, provided there are no legal obligations requiring its retention.
You can request that we stop using your data for a specific purpose.
You can request a copy of your data in a portable, machine-readable format.
You may object to your information being processed in certain ways.
To exercise any of these rights, email our support team. We will respond within 30 days.
Synbet strictly does not provide services to anyone under the age of 18. If we become aware that a minor has created an account, that account will be immediately closed and any collected data will be deleted.
If a parent or guardian believes their minor child is using Synbet, please contact support immediately. We will act promptly.
We recommend using parental control software on your device to help protect younger family members.
Synbet reserves the right to update this Privacy Policy at any time. For significant changes:
Continuing to use Synbet after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you will have the option to close your account.
For any privacy-related questions, requests, or complaints:
We aim to respond within 48 hours of receiving your message.